Job description, responsibilities and duties

  • Professionally answers customer queries: mainly in written by e-mails, orders, online chats, occasionaly phone calls,
  • Provides professional technical support to consumers based on strong product knowledge,
  • Uses customer’s and self owned systems according to the customers work instruction,
  • Follows up emails, queries/orders/deliveries according to the customers work instruction
  • Investigates problematic cases, shipments, requests
  • Communicates with central/local/satellite warehouses, escalates issues to higher level
  • Checks and solves issues escalated by the customer

Working hours:

  • customised schedule (office hours or shift work)
  • full time and part-time (4-6 hours a day) positions

Job location:
Budapest IX. Népliget Center Offices (easy acces by Metro 3 and Tram 1, plus bus lines or by bicycle)
Employee perks, benefits

  • Detailed training on customers and products
  • Dynamic and diverse team
  • Stable multinational company background
  • Modern working environment, brand new office
  • Internal development opportunities
  • Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days, pizza days, benefitial holiday possibilities)
  • Employment contract from the beginning
  • Our partner is an equal opportunity employer, open for all ages
  • Cafeteria system even during probation period
  • Come by bicycle, you will have your own locker and option for a refreshing shower before work

Information about the selection process
If you are interested in any of the positions please send your CV with MONTHLY GROSS SALARY EXPECTATIONS to the following email address:

Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor’s degree)
University education (Master’s degree)
Postgraduate (Doctorate)
Language skills
English – Intermediate (B1) or German – Intermediate (B1) or Portuguese – Intermediate (B1) or French – Intermediate (B1) or Spanish – Intermediate (B1) or Dutch – Intermediate (B1) or Czech – Intermediate (B1) or Polish – Intermediate (B1)
The position is suitable for a fresh graduate
Personality requirements and skills

  • Fluency in English or in any of the following languages: German / French / Spanish / Portuguese / Dutch
  • Secondary education (College or university degree is an advantage)
  • Very strong customer focus,
  • Good communication skills
  • PC literacy with good working knowledge of Microsoft applications, especially in Excel,; SAP or any Oracle based system knowledge is an advantage